If the product is defective or incorrect, please contact us within 7 days after receiving the product. As soon as we confirm the problem, we will send you a new product as soon as possible. As a general rule, we cannot accept returns or exchanges due to customer preferences.
- Conditions for returns and exchanges -
We accept returns and exchanges only if all of the following conditions are met.
・If the product is defective ・If you receive a product different from what you ordered ・Please contact us within 7 days after the product arrives ・The product must be unused and unworn For the above reason, we will judge that it has been used even if you try it on.)
・There must be no damage, stains, loss of shape, odor, or adherence of fur ・The product must not be returned or exchanged due to the customer's preferences.
* In the following cases, we cannot accept returns or exchanges due to customer convenience.
・Returns due to reasons such as being different from the image or the size does not fit ・If you ordered by mistake (*Cancellation is possible if it has not been shipped)
- Shipping costs for returns/exchanges -
We will bear the shipping costs for returns and exchanges that apply to the return and exchange conditions. In other cases, the customer is responsible for shipping costs, cash-on-delivery fees, and return shipping costs.
- Refund procedure -
We will check the condition of the returned product within 2 weeks after it arrives at our company, and if there are no problems, we will process the refund to the account used for payment. We will bear the handling fee if the return/exchange conditions apply . In other cases, the transfer fee will be borne by the customer.